PRIVACY POLICY

FROM PACS

* The helicopter operator reserves the right to postpone the timings of lying subject to availability, clearances from all authorities and weather conditions.

* In respect of COVID-19, all necessary measures issued by the State And Central Governments would have to be adhered to by the passengers. The measures shall be confirmed by PACS to the passengers 02-03 weeks prior to the date of arrival. Without adhering to the prescribed measures/requirements, boarding would be denied without any refunds.

If any change in weight was found at the time of their travel from the submitted weights, which would exceed our aircraft’s weight carrying capacity, guest(s) would be deboarded and cancelled for the Heli-tour without any refund.

- The reason for the same is that we operate at very high-altitude terrain where the weight carrying capacity of the aircraft is only 450 kg. Hence, due to overweight passengers we lose seats on our Chardham fixed departure flights. Overweight charges are applicable at INR 2200/kg, for the total weight above 75 kg/pax.

-Weighting at the time of boarding the helicopter is a must, since PACS shall not allow boarding in case the total weight exceeds the weight limitation of the helicopter. And, due to the same reason, in case of more than 01 available aircraft, we reserve the right to shuffle passengers between helicopters to manage the right weight of helicopters for safe flying in the hills. Therefore, passengers travelling together might not be accommodated in the same helicopter flight.

When planning your tour, we strongly advise the guests to keep one additional day at hand at Dehradun, over and above the 5N6D period, so that they do not end up in problem in case the weather gets very bad after the commencement of tour, which may lead to extension of the tour.

Airport transfers will be provided only on the arrival day at Dehradun and on the 5th day of the tour. AADHAR AND PAN CARD COPIES ARE TO BE SHARED MANDATORILY by all Indians, and passport is required in case of foreign nationals.

Network connectivity at Harsil and Badrinath is very poor. BSNL and Jio are the main telecom service providers, that work in these regions at times. It is most likely that guests would be cut off from the outside world during their time there. However, our crew shall be with the guests for any assistance required at all the Dhams.

Guests would not be allowed to carry their suitcases/luggage in the aircraft. Duffle bags would be provided by our crew on the day of arrival, on which guests will be allowed to carry up to 05 kg of luggage during the tour.

A helicopter operator has its own crew at all the Dhams. For any help, guidance or assistance, guests are free to reach out to them.

Hotels at all the Dhams are non-star category. However, PACS has carefully selected the most comfortable and highest rated properties for their Heli-tours.

All temples in Chardham sector are located at a high altitude, and guests are advised to carry their own medication with them during travel. Guests are also advised to carry heavy woolen clothing with them, since during evenings and nights the temperature drops drastically.

All temples in chardham are located at high altitude areas. Pilgrims are advised to carry a small oxygen bottle with them as a precaution. It is available at medical shops.

Maha Abhishek and Rudra Abhishek Puja’s confirmation needs to be provided by the guests at the time of booking. Payment for the same shall be collected by our crew at Dehradun, so that we can arrange the Puja for the guests prior to their arrival at Badrinath and Kedarnath.

Flying in hills is subject to weather conditions. Regarding our Chardham operations, we would like to bring to your kind attention the fact that cancellations and other inconveniences due to the weather are very much likely since weather is extremely unpredictable in the hills. Therefore, guests should come prepared to face the eventualities caused by weather problems. Further please note, in case of bad weather, we shall operate as per our policies mentioned in the ‘Terms and Conditions’ and ‘Important Guidelines and Policies’ sections.