TERMS AND CONDITIONS

FROM PACS

* Passengers must mandatorily follow the government prescribed measures about COVID- 19. Without adhering to the same, boarding shall be denied by PACS without any refunds.

* Flying in hills are subject to many Force Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), bad weather, sudden occurrence of technical snag in aircraft, illness of flying crew or late reporting of the guests at the helipads, among others.

* Our company shall not be liable for any medical emergency on the ground to the party. Therefore, in your own interest, guests are hereby advised to kindly consult a doctor and get medical check-up done before commencing the yatra. Medical check-up is mainly required if a guest has any medical ailment/condition.

* Any donations, tips, pitthu, palki/pony and porter charges shall be borne by the guests.

* Passengers travelling together may not travel in the same helicopter flight, as we may have to shuffle passengers in helicopter flights to manage the total weight of the aircraft.

* Price is subject to change without prior notice. Please confirm in advance.

* The Helicopter Operator has reserved the right to cancel passengers who are unruly, abusive, intoxicated, sick, mentally unfit or anyone else whom we deem to be unsafe to fly. No refund shall be made to such passenger(s).

* Guests are required to pay 100% of the additional charges before the commencement of the tour. Passengers would not be allowed to board or commence the tour without paying the full and final payable amount.

* CARRIAGE BY AIR ACT, 1972:

Carriage is subject to Helicopter operator regulations relating to the conditions of Non- International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the carriage which is non-international. The liability of the Pramukh Air Charter Services for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.

* NO AERIAL PHOTOPGRAPHY:

Aerial Photography from Helicopter is illegal and punishable by law and photography at the helipad is strictly prohibited.

Infants under 2 years/12kg are carried free of charge. In case of verification of age, ID proof/birth certificate of the child shall be checked.

Only one handbag weighing a maximum of 5 kgs is allowed per passenger.

Passengers would be taken on board depending on the load and temperature conditions. Pilots call will be final. The maximum weight capacity of the helicopter is 450 kg (excluding baggage weight) at these destinations. All passengers on board must be within this limit. Hence, passengers are advised to provide us with their exact weights at the time of booking and carry baggage within the permissible limit.

The maximum seating capacity for our helicopters is 06 passengers + 01 Crew.

Disputes as to legality, interpretation, application, or performance of service or any of its terms and conditions shall be governed by the laws of Delhi Jurisdiction.

The booking must be made in advance with a deposit of 50% of the total amount. Balance payment must be deposited at least 15 days prior to the date of arrival at Dehradun.

Rescheduling your travel date to any future or prior date will be done subject to availability and on payment of 10% of the total tour cost. This will be permitted only if informed at least 07 days before arrival date. In case the rescheduling is requested in less than 07 days prior to the arrival, then the booking would be treated as cancelled and a fresh booking will be given subject to availability.

If passengers wish to cancel their booking, following refund policy shall be applicable –

- 10 Days Before the Journey – Not Refundable.

- 20 Days Before the Journey - 70 % Cancelation Charges.

- 30 Days- 50% Cancelation Charges.

- 30-60 Days- 25% Cancelation Charges.

- No show – No Refund.

- Cancellation after commencement of Tour – No Refund.

- Tour Cost: 25% of total tour base price per unutilized travel sector, minus INR 10,000 per person/ sector toward the flight preparation and ground arrangement charges.

- Additional Services: Deduction of any additional services provided at any of the Dhams during the tour of the guests will be deducted over and above the refundable Tour Cost.

- A refund against any unutilized service would not be calculated separately and be added to the refundable amount. PACS pays retention charges to all the vendors at each of the Dham, in case of non-usage of services.

* In case Yatra gets cancelled/disturbed due to any force majeure, guests will be provided Credit Voucher from PACS for the advance paid, which will be valid for one year from the initial date of travel. Please note, advance once paid will not be refunded, but it can be utilized in the next one year against our helicopter tours/ charter services by availing the mentioned credit voucher.

* Where bad weather, technical snags, or any force majeure reason beyond Pramukh Air Charter Services’ control results in the cancellation of your flight being delayed or cancelled, Pramukh Air Charter Services will not be liable in any way for the cancelled or delayed flight. However, refunds will be given to clients as per our refunds policy. Any kind of inconvenience caused because of the cancellation of flights is beyond the control of the operator. No compensation or reimbursement for accommodation, transportation, meals, or any other travel expenses caused by the guests shall be offered in the event of cancellation of a flight.

* After commencement of tour, if the aircraft to return mid-way due to weather/force majeure conditions, guests will be charged for the flying time of the sector getting cancelled @ INR 1,25,000/hr plus GST, over and above the additional services rendered to the guest.

* New Char Dham passenger(s) scheduled for departure from Dehradun on any respective travel date shall be our top priority, over the back-log passenger(s) of previous days(s).

* Our obligation toward this tour is up to the 4N/5D period of your Char Dham yatra. Under no circumstance PACS shall increase the 4N5D period for the guests, since we have advance bookings every day, hence carry forward of passengers will not be possible. In the mentioned period, PACS shall try to cover maximum Dhams for the guests that is possible, subject to weather conditions and other operational barriers.

* Additional night halt charges shall be payable by the guests to hotel on direct payment basis, who continue to stay in the hotel accommodation arranged by PACS during the bad weather day halts.

* Dehradun night stay is only a complimentary stay provided by us. The actual flying commences from day 02 of the tour.

* In case for 05 straight days there is no flying due to any force majeure reason, guests will be given full refund toward the Heli-tour booking, minus the flight preparation charges (as per the cancellation/refunds policy).

* We shall try to cover the maximum Dhams possible for the guests in the 4N5D tour period in case any force majeure disturbance occurs. And, for the unutilized Char Dham sectors, guests would be given refunds by PACS as per our refunds policy.

* If the guests get stuck at any of the Dhams due to bad weather and are not able to fly that day to their schedule destination, then we will try to fly them next day, however in that case we might have to visit two Dhams/destinations in one single day to cover up for the previous day’s lost time. For example, if guests get stuck at Gangotri and are not able to travel to Kedarnath then the next day we will visit both Kedarnath and Badrinath the same day and the night halt will be at Badrinath not at Kedarnath. The same rule would be applicable to all the Dhams depending which Dham the guests are stuck at.

* If stuck in a bad weather situation on any particular day out of the 5 days, we shall try to finish two Dhams on next day and maintain the further schedule.

* No additional ferry flights shall be borne by PACS under any circumstance. If any passenger(s) require ferry flights to be operated for them in emergency on personal request, cost for the same shall be charged to the party @ INR 1,25,000/hr plus GST.

* In regard to the guests stranded at Kharsali/Harsil/Kedarnath/Badrinath, if any group requests to cancel their tour on their own desire and come down before their scheduled return date, the arrangement of vehicle for their return journey by road shall be done by PACS, however, cost for the same shall be borne by the guests on direct payment basis. No refunds are applicable in case guests wish to cancel and return mid-tour.

* Any increase in government levied taxes/royalties after the confirmation of booking, would be extra chargeable to the guests. Payment of any increase in government levy will be mandatory before the commencement of the tour.

* ASSURING YOU OF OUR BEST SERVICES